Patient Portal Instructions

Please DO NOT send a message to the provider directly as it may significantly delay response

USE THESE INSTRUCTIONS TO LOG IN – IGNORE EMAIL YOU RECEIVED

To log on to the patient portal:

• Click on “Patient Portal”
• Continue to Portal
• Login (username and password at bottom of this sheet)

To Compose a Message:

• Go to the envelope in the upper right corner
• Compose message (see below to see who to send it to)
• Must put a “subject” in to be able to send

If you are having trouble logging in or difficulty navigating with the patient portal – please call 315-451-5400 – option 1 and extension 4702

For Prescription Refills:

Compose message to “Prescription Refills” – which will populate as Andrea Prescription Refills (do not use the refill/prescription tab)

In the message – please list the following

• Name of the medication
• MG and how many a day you take
• Specific pharmacy medication needs to be sent to
• You will receive a message back indicating you request was received

Please allow 5 days for refills to be filled.

For Appointments:

Compose message to “Ashley Appointment Changes S”

You are able to confirm, cancel or change an appointment this way

In the message – please list the following

• Date of appointment you are referring to
• If canceling – reason why
• If you want to reschedule – the best date and time that works to be rescheduled to

You will either receive a call or a message back within 48 hours.

PLEASE NOTE THAT OUR OFFICE REQUIRES 24 HOURS NOTICE FOR CANCELLATIONS AND PATIENTS ARE SUBJECT TO A $50 NO SHOW FEE

THIS IS BEING MANDATED BY THE FEDERAL GOVERNMENT AND IS A REQUIREMENT FOR REFILLS AND APPOINTMENTS

Patient Portal